Centre for eLearning Innovations and
Partnerships in Science and Engineering (eLIPSE)

Help! is a customisable communication portal embedded in Blackboard that directs students to the appropriate resource or person (via a form requesting relevant details) to answer their queries. 

How does it work?

The interactive Help! flowchart illustrates the required steps and directs students to appropriate resources and forums (Self / Peer / Staff).  Where email communication is necessary the student's message is added to a queue to keep track of/ analyse requests for help. The system captures student's ID and name , issues a ticket response and relays the request to the person in charge.

This ensures efficient communication: all necessary information is relayed to the correct person.  This ensures that submissions are recorded and tracked, so that follow-up is easy for both staff and students and common student concerns can be easily recognised and can inform effective action.

Such timely access to appropriate and relevant resources and recommended strategies - a clear way forward - encourages students to help themselves and communicate appropriately and effectively.

Project team/Contacts
Title First Name Last Name Affiliation Role
in ​the project
Contact
A/Professor Lydia Kavanagh Faculty of EAIT/
School of Mechanical and Mining Engineering
Lead CI l.kavanagh@uq.edu.au
​+61 7 3365 4264
Project Status

 eLIPSE is now collaborating with the coordinators of a range of courses in Engineering, Public Health and Science to improve tracking and reporting capabilities.

Resources
Technologies Used

LTI, JavaScript, HTML, PHP

Acknowledgements 

An initial prototype of Help! was developed and piloted by Lydia Kavanagh in semester 1 and 2, 2014.

The project is supported by UQ Technology Enhanced Learning (TEL) strategic funding.